We stay with the piece

You do not need to register. Your proof of purchase is what activates the warranty, so keep your Sam’s Club receipt or order record. To make a claim, contact us with your proof of purchase, the item number and photographs of the issue. See the warranty page for full detail.

Get in touch as soon as you notice. Send us your proof of purchase, the item number, and photographs of the packaging and the affected part. Most missing hardware and damaged components can be shipped to you directly without returning the furniture.

Assembly instructions are packed with the furniture. Sectionals connect with interlocking brackets and require no tools; backs on sofas and recliners generally lock into the frame by hand. If your instructions are missing, contact us with the item number and we will send a replacement copy.

Check the power supply at the wall, then check that the transformer cable is fully seated at both the outlet and the furniture. Most motion furniture also has a battery backup pack — if it is fitted, confirm the batteries are fresh. If the piece is still unresponsive, contact us and we will arrange service.

Yes. Motors, transformers, hand controls, cables, legs and hardware are available. Contact us with your item number and a description or photograph of the part you need.

It depends on the cover. Leather and performance fabric need different treatment, and using the wrong product can void your warranty. Our care guide covers both.

Yes, and we recommend it. Swatches are free and there is no obligation. Request them here.

Riggs & Oakley is sold through Sam’s Club, online and in club. See Where to Buy.