Privacy policy
How we handle the information you give us through this website.
Draft — legal review required
This is a structural draft covering the disclosures a site of this type normally needs. It must be reviewed and completed by counsel — including the correct legal entity, state-specific rights and any Sam’s Club channel requirements — before launch.
Who we are
This website is operated by [LEGAL ENTITY NAME] (“Riggs & Oakley”, “we”, “us”). You can reach us at [SUPPORT_EMAIL] or [REGISTERED ADDRESS].
What this site is
This is a brand and support website. We do not sell products here, we do not take payments, and we do not operate customer accounts. Purchases of Riggs & Oakley furniture are made through Sam’s Club, whose own privacy policy governs those transactions.
Information we collect
Information you give us
When you submit a swatch request or a contact form, we collect the details you enter — typically your name, email address, postal address, phone number, the item number you are asking about and the content of your message.
Information collected automatically
Our analytics collect standard technical information such as pages viewed, approximate location derived from IP address, referring site, device type and browser. This is used in aggregate to understand how the site is used.
How we use it
- To send you the swatches you requested.
- To answer your question or process a warranty, parts or service request.
- To improve the website and understand which content is useful.
- To meet our legal and record-keeping obligations.
What we do not do
We do not sell your personal information. We do not share it with unaffiliated companies for their own marketing. We do not use it for automated decision-making.
Who we share it with
We share information only with service providers acting on our behalf and bound to protect it — for example our form handler, email provider, analytics provider and postal fulfilment partner — and where we are required to by law.
Cookies and analytics
This site uses cookies and similar technologies for basic analytics. You can block or delete cookies through your browser settings; the site will continue to work. [ADD CONSENT MECHANISM DETAIL IF REQUIRED.]
How long we keep it
We keep swatch and enquiry records for [RETENTION PERIOD], then delete or anonymise them, unless we need to keep them longer for a warranty claim or a legal obligation.
Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, and to opt out of certain uses. To make a request, email [SUPPORT_EMAIL]. We will not treat you differently for exercising these rights.
[ADD STATE-SPECIFIC DISCLOSURES, INCLUDING CALIFORNIA CCPA/CPRA NOTICES AND ANY OTHER APPLICABLE STATE PRIVACY LAWS.]
Children
This site is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.
Security
Form submissions are transmitted over an encrypted connection and access to submissions is restricted to staff who need it. No method of transmission is completely secure, so please do not send sensitive information such as payment card or government identification numbers through this site.
Changes
If we change this policy we will update the date at the top of this page. Material changes will be made prominent on the site.
Contact
Questions about this policy: [SUPPORT_EMAIL] or [SUPPORT_PHONE].